Shipping policy
Shipping Policy
Effective Date: July 24, 2026
Thank you for shopping with Lodestar Manière. We are committed to processing and shipping your order as quickly as possible.
Order Processing
Orders are typically processed within 1–5 business days after payment has been successfully received. Orders are not processed or shipped on weekends or major holidays.
During periods of high order volume, product launches, or promotions, processing times may be longer. If there is a significant delay, we will notify you using the contact information provided with your order.
Shipping Methods
Shipping options and estimated delivery times are displayed at checkout. Delivery estimates begin after your order has been processed and shipped.
Please note that delivery dates are estimates and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on your shipping address, package weight, and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Lodestar Manière is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer. Additional shipping charges may apply if a package must be reshipped.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, Lodestar Manière is not responsible for shipping delays, lost packages, or stolen packages caused by the carrier.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim. We will assist by providing any available shipment information if needed.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include your order number and clear photos of the damaged item(s) and packaging. We will review your claim and determine an appropriate resolution.
International Shipping
If international shipping is available, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country’s customs authorities.
Delivery times for international orders may vary due to customs processing.
Order Changes and Cancellations
Because orders are processed quickly, we cannot guarantee that changes or cancellations can be made after an order has been placed.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Lodestar Manière
Email: support@lodestarmaniere.com
Website: https://www.lodestarmaniere.com